Treated as urgent
- Active water leak or flooding
- Total loss of air conditioning with guests in residence
- Loss of power or water
- Pool or spa safety issue
- Lock, gate or access failure
- Fire, smoke or gas concern — call 911 first
Owner resources
Everything active Magic Manor owners need in one place — statements, support requests, owner-use dates, documents and direct access to the management team.
Quick Actions
Manage your property relationship
Every request below reaches our team directly. We respond to owner requests within one business day.
Available now
Request an Owner Statement
Monthly statements showing lodging revenue, management fees and payouts, sent straight to you.
Request a statement Available nowSubmit a Property Support Request
Report a maintenance issue, condition concern or operational request.
Contact the team Available nowRequest Owner-Use Dates
Block dates for personal use, subject to existing reservations and notice terms.
Send a request Available nowUpload Insurance or Licensing Documents
Send current short-term rental insurance and license documentation for your file.
Email documents Available nowUpdate Contact Information
Change your phone, email, mailing address, entity details or payout information.
Update details Available nowContact the Management Team
Speak with the people who manage your property — no ticket queue required.
Call 407-904-9852 ReferenceEmergency Information
What counts as an emergency, how we respond and what we can authorize.
Read emergency guidanceEmergency Information
If something urgent happens at the property
How we respond
- Guest is contacted and stabilised first
- An approved vendor is dispatched
- Work up to the agreed authorization limit proceeds immediately
- Anything above the limit requires owner approval
- The event, cost and outcome are documented for your file
Life-safety emergencies: guests and owners should call 911 first, then notify Magic Manor at 407-904-9852.
Important Tax Notice
Taxes collected through direct bookings are transferred to the property owner. Magic Manor Property Management does not prepare, file or remit tax returns for owners.
Owners remain responsible for all applicable taxes, tax registrations and tax filings, and should work with their own licensed tax professional. Magic Manor does not provide tax, legal or accounting advice.
Need something that is not listed here?
Call 407-904-9852 or email info@magicmanorpm.com and the management team will take it from there.